Last updated: January 2025 · GigaNode Technologies Private Limited
Network and hypervisor availability · Scheduled maintenance excluded
This SLA covers the network and hypervisor availability of RupeeCloud VPS and VDS services. It does not cover downtime caused by your OS, installed software, misconfiguration, DDoS attacks directed at your specific IP, or scheduled maintenance.
Monthly uptime percentage = (total minutes in month − downtime minutes) / total minutes in month × 100. Downtime is defined as total network inaccessibility of the hypervisor or an inability to SSH into your VPS due to our infrastructure failure — not your OS.
Planned maintenance is announced at least 48 hours in advance via status.rupeecloud.in. Scheduled maintenance windows are excluded from uptime calculations.
If monthly uptime falls below 99.9%, you are eligible for service credit: • 99.0%–99.9%: 10% of monthly fee as credit • 95.0%–99.0%: 25% of monthly fee as credit • Below 95.0%: 50% of monthly fee as credit Credits are applied to future invoices. Cash refunds are not provided under this SLA.
To claim an SLA credit: open a billing ticket within 7 days of the incident, include the date/time of downtime, and attach any evidence (traceroute, ping logs). We will validate and apply credits within 14 business days.
This SLA does not apply to: force majeure events, power grid failures outside our control, upstream internet backbone outages, customer-caused disruptions, free or trial services, or services under suspension due to non-payment.