What 99.9% means in practice
99.9% uptime over a 30-day month = maximum 43 minutes and 49 seconds of allowed downtime. Any outage on our infrastructure beyond this threshold triggers credit eligibility.
99.9% UPTIME · SLA CREDITS · DELHI DC
99.9% uptime SLA. VPS hosting you can rely on.
Every RupeeCloud VPS plan is backed by a 99.9% uptime SLA on network and hardware infrastructure. If we breach it, you get credits. No arguments, no hoops.
Deploy with uptime guarantee99.9%
Uptime guarantee
43 min
Max downtime per month
1 day
Credit per hour beyond threshold
What is covered
Network failures, hardware failures (disk, RAM, CPU), hypervisor crashes, and power issues at our Delhi DC. If we cause the downtime, the SLA applies.
How credits work
For every hour of downtime beyond the SLA threshold, you receive 1 day of hosting credit. Credits apply to future invoices. Open a ticket within 7 days of the incident.
What the SLA covers
| Incident type | SLA applies |
|---|---|
| Network infrastructure failures | ✓ Covered |
| Hardware node failures (disk, RAM, CPU) | ✓ Covered |
| Power / PDU failures at our DC | ✓ Covered |
| Hypervisor crashes | ✓ Covered |
| DDoS attacks beyond 1Tbps+ capacity | ✗ Excluded |
| Scheduled maintenance (pre-announced) | ✗ Excluded |
| Issues inside your VPS (OS, software) | ✗ Excluded |
| Force majeure (flood, fire, etc.) | ✗ Excluded |
Monitor uptime in real time
Live infrastructure status at status.rupeecloud.in. Check current status of the Delhi DC network, hardware nodes, and billing system. Subscribe to incident email alerts. Historical uptime data available.
All plans backed by 99.9% SLA
All prices exclude 18% GST · Delhi DC · AMD EPYC · KVM · NVMe
Nano
₹949/mo
+ 18% GST at checkout
- 2 vCores
- 4GB RAM
- 40GB NVMe SSD
- 1 Gbps port speed
- DDoS protection included
- KVM virtualisation
- Full root access
Starter
₹1,799/mo
+ 18% GST at checkout
- 4 vCores
- 8GB RAM
- 80GB NVMe SSD
- 1 Gbps port speed
- DDoS protection included
- KVM virtualisation
- Full root access
Most Popular
Standard
₹3,099/mo
+ 18% GST at checkout
- 6 vCores
- 16GB RAM
- 120GB NVMe SSD
- 1 Gbps port speed
- DDoS protection included
- KVM virtualisation
- Full root access
Pro
₹5,399/mo
+ 18% GST at checkout
- 8 vCores
- 32GB RAM
- 200GB NVMe SSD
- 1 Gbps port speed
- DDoS protection included
- KVM virtualisation
- Full root access
Ultra
₹9,499/mo
+ 18% GST at checkout
- 16 vCores
- 64GB RAM
- 400GB NVMe SSD
- 1 Gbps port speed
- DDoS protection included
- KVM virtualisation
- Full root access
SLA covers infrastructure only
The 99.9% SLA covers our network and hardware. Downtime caused by misconfigured software, OS crashes, full disks, or issues inside your VPS is not covered — this is unmanaged hosting and OS-level stability is your responsibility.
Frequently asked questions
What does 99.9% uptime actually mean?
99.9% uptime allows a maximum of 43 minutes and 49 seconds of downtime per 30-day month. If network or hardware issues cause downtime beyond this threshold, you are eligible for an SLA credit.
How do I claim an SLA credit?
Open a support ticket at my.giganodes.host within 7 days of the incident. Include the date, time, and duration of the downtime. Our team will verify against monitoring data and apply credit to your account.
What is the credit amount for an SLA breach?
For each hour of downtime beyond the 99.9% threshold, you receive 1 day of hosting credit. Credits are applied to your account balance and offset against future invoices. Credits are not redeemable for cash.
Where can I monitor live uptime?
Live service status is available at status.rupeecloud.in. This page shows real-time status of the Delhi DC network, hardware nodes, and billing system. You can subscribe to incident notifications by email.
Does the SLA cover DDoS downtime?
DDoS attacks that exceed our 1Tbps+ mitigation capacity are covered under force majeure and are excluded from SLA calculations. Downtime caused by our infrastructure failures (hardware, network, power) is covered.